Please follow the instructions on the return form included in your package and return your items within 14 days of receipt to the address below. Include your order # on the outside of the package. All returned items must be unworn, unwashed merchandise with the tags attached. Items that do not meet these criteria or are non-returnable, will be denied.
Once we have received your package, your refund will be processed within 7-10 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 5-7 business days).
Please send all returns to:
Madison Jolee Corp.
817 Broadway 4th floor
New York, NY 10003
Since many of our items sell out very fast, we offer express exchanges to ensure we still have your item and size in stock. Simply place a new order for the item you need to exchange and we'll waive the shipping fee.
We want you to be fully satisfied with every pair of shoes you purchase from madisonjolee.com. If, for whatever reason, you are not satisfied with your purchase, we will accept returns within 14 days after purchase if the following conditions are met:
All items must be unworn.
All Items must be in their original packaging.
You must include the original sales invoice.
ALL WORN SHOES ARE FINAL SALE.
EXCHANGE VIA PHONE
1. Contact Customer Service (347) 676-1387
2. Please reference your order number and item that you will be returning
3. We will place a new order with free shipping for the item you need exchanged
EXCHANGE VIA WEBSITE
1. Place a new order online
2. Contact Customer Service (347) 676-1387
3. Please reference your old and new order number
4. Customer service will waive the shipping fee on your new order
Exchanges can be made within 14 days of receipt. Offer not available for international orders.
Most orders ship within 1-3 business days of purchase. Shipping times may vary due to availability of merchandise. Orders are not shipped on the weekends or holidays.
As soon as your order ships you will receive an email confirmation to the email address you entered on your order.
FREE SHIPPING ON ALL DOMESTIC ORDERS OVER $100.00
We offer free first class shipping w/ tracking # to domestic customers on all orders over $100.00 . Orders usually arrive within 3-5 days. For orders under $100.00 there is a $4.95 shipping charge. We also offer 2-DAY FEDEX rush (no Saturday delivery) for a $25.00 shipping charge.
NO PO BOXES & APO/FPO OR US TERRITORIES.
INTERNATIONAL - WE SHIP TO ALL COUNTRIES
DELIVERY RATES & SERVICES
The following are the delivery methods available with estimated arrival time:
First Class Airmail
$25.00 FLAT RATE - 2-3 weeks arrival time
TRACKING & STATUS
Once you place the order, you will receive a tracking # when the order is shipped. You can check the status of your order at anytime, by simply by clicking on the tracking # and it will link you to FedEx .
If you need further assistance, please contact us at firstname.lastname@example.org or reach us at (646) 480-5738 We will be happy to provide you with your order status or tracking information. To better help us assist you, please have your order number and last name on the order ready.
CHANGE OR CANCEL YOUR ORDER
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes. We cannot add items to an existing order. Please place a new order for the item with a new order #.
Please call our customer care department at:
email@example.com or (347) 676-1387 M-F 9:00AM – 5:00PM EST and Saturdays 10:00AM - 5:00PM EST.